Support and Services
PacketLight is dedicated to delivering optimal performance out of your WDM/OTN network. We are your partner in designing, planning, implementing, and maintaining a reliable, scalable and cost-effective optical network.
PacketLight Global Professional Services
PacketLight is committed to ensuring the optimal build and performance of your WDM/OTN network, partnering with you throughout the entire build lifecycle — from understanding your needs to design, deployment, and the following support and maintenance needed — ensuring a scalable, reliable, and cost-effective optical network. We provide the tools, expertise, and support you need to keep your network, and business running smoothly.
The DWDM Network Lifecycle
PacketLight Global Professional Services offers comprehensive support at every stage of your network's life cycle:
- Needs Analysis - We work closely with you to understand your unique requirements, ensuring that our solutions align with your business goals.
- Network Design - Our expert engineers create robust, scalable optical network designs optimized for performance and future growth.
- Deployment - We manage the deployment process to ensure smooth implementation with minimal disruption.
- Support & Maintenance - Post-deployment, we provide monitoring tools, maintenance packages, and quick resolution of any issues.
PacketLight Care Center (PLCC)
The PacketLight Care Center (PLCC) is dedicated to providing exceptional support services to ensure uninterrupted operations:
- 24/7 Global Support: Our team is available around the clock to provide troubleshooting, remote assistance, and on-site support when needed.
- Certified Expertise: With a team of certified professionals, we offer expert consulting and troubleshooting services to optimize your network.
- Monitoring & Simulation Tools: Customers gain access to advanced tools for proactive network monitoring and simulation to prevent issues before they arise.
- Training Programs: We offer both on-site and online training to ensure your team can manage and maintain the network effectively.
Expert Team
Our team of engineers, certified specialists, and technical experts bring extensive experience in designing, optimizing, and troubleshooting optical networks. They are committed to delivering the highest levels of expertise and service to ensure your network operates at its best.
PacketLight Support Packages
We offer flexible support packages to meet your needs:
- Basic Warranty: Includes one year of hardware repair and software support for upgrades.
- Extended Warranty: After the first year, we offer extended options with 24/7 support, advanced hardware replacement, and priority software updates (PL-CARE 1, PL-CARE 2, PL-CARE 3, detailed below).
- Customizable Packages: Our support packages can be tailored to your specific requirements, including diagnostics, alerts, and more.
Available Plans
| PL-CARE 1* | PL-CARE 2 | PL-CARE 3 | |
|---|---|---|---|
| Software Upgrades | ✓ | ✓ | ✓ |
| Extended Warranty | ✓ | ✓ | ✓ |
| 8x5 Phone Support | ✓ | ✓ | ✓ |
| 24x7 Phone Support | ✓ | ✓ | |
| Spares - NBD Delivery | ✓ |
*Initial hardware and software warranty for a period of one year after shipment.